How the ACSO Grievance Process “Works”

I called the ACSO this morning to file a grievance with them about the condition of their legal library in their detention center:  Their library is grievously out-of-date and incomplete.

After calling them back (they put me through to voicemail first), I was transferred to and greeted on speakerphone by at least one person who identified himself as Officer Chris Eldreth.

I introduced myself to Officer Eldreth and thanked him for helping me to file a grievance.  I explained to him the nature and substance of my complaint, and I told him I am looking for two things from the grievance:

1. I’d like to know who is responsible for the legal library in the detention center.  If it’s not ACSO, then who?
2. I’d like to have an inventory list of the legal library in the detention center.

When I asked Officer Eldreth how the grievance process gets started, he didn’t answer my question and instead began to aggressively interrogate me.  For a few minutes, I answered his barrage of questions, despite his repeated and hostile interruptions.

Officer Eldreth refused to answer every single question I asked him – so I finally asked him if he was also going to refuse to accept my grievance.

Silence.

So I asked the question again:  “Are you refusing to accept my grievance?”

Still no answer.

I asked him if we were on a recorded line, and for a third time, “Officer Eldreth, are you refusing to accept my grievance?”  Finally, he answered my question – by hanging up the phone.

The secretary sounded confused when I greeted her for the third time – I called back; maybe the call got disconnected…  She put me through to Officer Eldreth – and I got his voicemail.

How’s THAT for a grievance process?