I called the ACSO this morning to file a grievance with them about the condition of their legal library in their detention center: Their library is grievously out-of-date and incomplete.
After calling them back (they put me through to voicemail first), I was transferred to and greeted on speakerphone by at least one person who identified himself as Officer Chris Eldreth.
I introduced myself to Officer Eldreth and thanked him for helping me to file a grievance. I explained to him the nature and substance of my complaint, and I told him I am looking for two things from the grievance:
- I’d like to know who is responsible for the legal library in the detention center. If it’s not ACSO, then who?
- I’d like to have an inventory list of the legal library in the detention center.
When I asked Officer Eldreth how the grievance process gets started, he didn’t answer my question and instead began to interrogate me very aggressively. For a few minutes, I answered his barrage of questions, despite his hostile interruptions.
After Officer Eldreth had refused to answer every single question I asked him, I finally asked him if he was going to refuse to accept my grievance.
So I asked the question again: “Are you refusing to accept my grievance?”
Still no answer.
I asked him if we were on a recorded line, and for a third time, “Officer Eldreth, are you refusing to accept my grievance?” Finally, he answered my question – by hanging up the phone.
The secretary sounded confused when I greeted her for the third time: I called back – maybe the call got disconnected… She put me through to Officer Eldreth – and I got his voicemail.
How’s THAT for a grievance process?